At Scentre Cougarkrinks, we are committed to ensuring fast and reliable delivery through top-tier shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, preparation, and packaging. This may vary depending on your location and our processing efficiency.
- Shipping Time: Starts after processing is complete and depends on the shipping method and destination.
Note: Our order cutoff time follows Pacific Standard Time (GMT-08:00). Delivery times may extend during peak seasons or promotional events.
We partner with USPS, UPS, FedEx, and DHL to ensure your order reaches you safely and efficiently.
Estimated Delivery Timeframes
| PRODUCT TYPE | PROCESSING TIME | SHIPPING TIME | TOTAL DELIVERY TIME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 14-16 business days | 17-21 business days |
| Apparel | 3-5 business days | 14-16 business days | 17-21 business days |
Orders are processed Monday through Friday (excluding federal holidays) based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $5.99 (available for the United States, Australia, Canada, United Kingdom, New Zealand, and more).
Tracking Your Order
- You will receive an email with a tracking number once your order is shipped.
- Check the status of your order directly on our website.
- Carriers may take 5-7 business days to update tracking details. If no updates appear after 10 business days, contact us at [email protected].
Shipping Delays
- If your order has not been delivered within 45 calendar days, please contact us at [email protected] for a full refund.
- Let us know about unexpected delays, and we will assist you. Our support team aims to respond within 12 hours.
Undelivered Packages
- If tracking shows “delivered” but you cannot locate the package, please check the delivery location thoroughly.
- Contact the shipping carrier for further assistance.
- If the issue persists, reach out to us at [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double-check your shipping details at checkout and notify us immediately at [email protected] if any corrections are needed.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by their destination country.
- Scentre Cougarkrinks is not liable for customs fees if a package is refused or delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without guaranteed refunds.
For any questions regarding our shipping policies, please contact us at [email protected].
